Question 1

I just placed an order! When should I expect it?

Answer

Orders over $50 ship free! Orders will be processed within 24 hours (Monday-Friday only excluding holidays) of when they are placed. We will ship them as soon as the are processed. We ship USPS and every order includes a tracking number. Once your order is placed, you will receive your tracking number via email. Please email customer service at whytotsboutique@yahoo.com with any problems or questions!

Question 2

I live locally or will be visiting for the weekend, do I have to have my items shipped?

Answer

You can select our FREE local pickup option when checking out and swing by the store to pickup your order whenever you have the time! Orders placed before 2 pm on business days will be available for pickup that same day. Orders placed after 2 pm will be available for pickup the following business day (Monday through Friday ONLY). You will be emailed when your items are ready to be picked up.

Question 3

How do your items fit?

Answer

Because we carry over 60 different lines, all items fit a little differently. In each item description we give you our best approximation of the fit or include brand size chart if applicable. If you have any specific fit questions, please email whytotsboutique@yahoo.com or call us Monday-Saturday between11am to 4pm at 813-515-6875.

Question 4

Can I return items?

Answer

Please email whytotsboutique@yahoo.com to begin processing your return. We love what we do and we want you to love your items. Brand new unworn, unwashed, non-sale clothing with no stains, visible wear, smells, or animal hair with tags attached may be returned within 14 days of you receiving them for store credit ONLY.* We do not offer refunds or exchanges. Several items we sell are final sale. With this in mind, we list as much info as possible for each item so the only surprise you get is how amazing it looks when you try it on! Sale items are FINAL SALE, no exceptions. Due to hygiene reasons all intimates, seamless + bralettes are final sale. Accessories, jewelry, handbags, and home decor are also final sale only. *If shipped, the 14 day window begins from the day USPS tracking indicated the item was delivered. If you select in store pick up, 14 days begins from the day the items are fulfilled and ready for you to pick up*

Question 5

Where do I ship my items that are eligible for return?

Answer

All items can be shipped back directly to Why Tots Boutique at your expense. We will issue a store credit within 48-72 hours upon receiving your items. All shipping charges are nonrefundable. We are not responsible for items lost in the mail, so we suggest using a shipping method that allows you to use a tracking number. USPS, UPS, and FedEx all offer this service. Why Tots Boutique
3423 W Bay to Bay Blvd
Tampa, FL 33629

Question 6

The item I got doesn’t fit. I want to return it and exchange it for a size larger/smaller.

Answer

Due to daily inventory changes, we do not facilitate exchanges for online purchases. You may reorder your item at your leisure or wait until your return has been processed and order using your store credit. You will only receive store credit. We do not issue refunds.

Question 7

The item I received is defective. Now what?

Answer

We stridently and strictly check each item we receive and then again before we ship them, so we hope this never happens, but if it does, please email whytotsboutique@yahoo.com WITHIN 3 DAYS OF RECEIPT OF ITEM and clearly list the defect under Reason For Return. We will happily exchange the item for you if it is still in stock or issue you a refund if the item is no longer available.

Question 8

I just placed my order but I need to change/add to it. What do I do?

Answer

As soon as an order is placed we begin to process and ship it as quickly as we can. Because of this, we are unable to change, cancel, or add orders once they are placed. You are able to return the order to us for store credit once it is received.

Question 9

How do I purchase a gift card?

Answer

Gift cards are available for purchase under the tab Gift Cards. Simply select the amount you want to give- from $10 to $100- and then you will select who to gift it to in the checkout process. Our online Gift Cards are currently for ONLINE shopping only. If you would like one to use for in store purchases, please give us a call. We can check you out over the phone and will gladly hold or mail your card to you. Call us at 813-515-6875

Question 10

I shop in the store, can I redeem my Customer Reward points online?

Answer

Unfortunately, no. You can earn points with your online or Comment Sold purchases, but you cannot redeem them on online or comment sold purchases. To redeem your points you must either shop in store or call us at 813-515-6875 and we will run your transaction over the phone.

Question 11

How can I contact Why Tots Boutique?

Answer

We love to hear about your experience with Why Tots Boutique! Please feel free to email us with any questions or concerns at: whytotsboutique@yahoo.com You can also visit our Facebook page, Instagram Page or our retail location in Tampa, Florida. You can also call us at 813-515-6875

Question 12

What if my package says it was delivered but I didn't receive it?

Answer

Once your package leaves Why Tots Boutique with a tracking number, it is no longer our responsibility. Please contact your local post office. At USPS, all their employees have GPS scanners and can help you locate where your package was delivered.

Question 13

I live locally. Can I return my online purchase in store?

Answer

Of course! We are at the shop 11-4 Monday through Saturday. If you decide while you are in store that you would like to make an exchange then, you can do that then. Store credit will be issued through whatever your original avenue of purchase was regardless of whether you return it through the mail or in person - online purchases will be issued online store credit valid for future online web orders only. Comment Sold purchases will be issued Comment Sold credit valid for future Comment Sold purchases only. Your store credit will be processed within 2-5 business days and you will receive an email when it is complete.

Frequently asked questions