Frequently asked questions
I just placed an order! When should I expect it?
Orders over $50 ship free! Orders will be processed within 24 hours (Monday-Friday only excluding holidays) of when they are placed. We will ship them as soon as the are processed. We ship USPS and every order includes a tracking number. Once your order is placed, you will receive your tracking number via email. Please email customer service at firstname.lastname@example.org with any problems or questions!
I live locally or will be visiting for the weekend, do I have to have my items shipped?
You can select our FREE local pickup option when checking out and swing by the store to pickup your order whenever you have the time! Orders placed before 2 pm on business days will be available for pickup that same day. Orders placed after 2 pm will be available for pickup the following business day (Monday through Friday ONLY). You will be emailed when your items are ready to be picked up.
How do your items fit?
Can I return items?
Where do I ship my items that are eligible for return?
3423 W Bay to Bay Blvd
Tampa, FL 33629
The item I got doesn’t fit. I want to return it and exchange it for a size larger/smaller.
Due to daily inventory changes, we do not facilitate exchanges for online purchases. You may reorder your item at your leisure or wait until your return has been processed and order using your store credit. You will only receive store credit. We do not issue refunds.
The item I received is defective. Now what?
We stridently and strictly check each item we receive and then again before we ship them, so we hope this never happens, but if it does, please email email@example.com WITHIN 3 DAYS OF RECEIPT OF ITEM and clearly list the defect under Reason For Return. We will happily exchange the item for you if it is still in stock or issue you a refund if the item is no longer available.
I just placed my order but I need to change/add to it. What do I do?
As soon as an order is placed we begin to process and ship it as quickly as we can. Because of this, we are unable to change, cancel, or add orders once they are placed. You are able to return the order to us for store credit once it is received.
How do I purchase a gift card?
I shop in the store, can I redeem my Customer Reward points online?
Unfortunately, no. You can earn points with your online or Comment Sold purchases, but you cannot redeem them on online or comment sold purchases.
How can I contact Why Tots Boutique?
What if my package says it was delivered but I didn't receive it?
Once your package leaves Why Tots Boutique with a tracking number, it is no longer our responsibility. Please contact your local post office. At USPS, all their employees have GPS scanners and can help you locate where your package was delivered.
I live locally. Can I return my online purchase in store?
Of course! We are at the shop 11-4 Monday through Saturday.